1. Scope of Services
Charlotte Locksmith provides professional residential, commercial, and automotive locksmith services within Charlotte, North Carolina, and surrounding service areas in Mecklenburg County. By scheduling service with us, you agree to the terms outlined below.
2. Authorization and Ownership
By requesting locksmith services, locks modification, key duplication, or access bypass, you warrant that you are the legal owner, tenant, or authorized agent of the property, vehicle, or safe for which services are requested. You authorize our technicians to perform the requested actions.
3. Estimates and Pricing
While we make every effort to provide accurate initial estimates based on the information you provide over the phone, final pricing is subject to visual inspection and on-site analysis by our technician. We will provide a firm written price quote before starting any work. You agree to pay all agreed-upon costs for parts, labor, and service calls.
4. Service Call Fee
A standard service call fee is charged for the dispatch of our technician to your location. This fee covers travel time, fuel, and initial diagnostic assessment. If you choose not to proceed with the proposed work on-site, the base service call fee remains payable.
5. Payment Terms
Payment is due immediately upon completion of services. We accept major credit cards, debit cards, cash, and authorized financing methods where applicable. Business accounts may be set up on pre-approved invoicing terms at our sole discretion.
6. Warranty and Liability
We warrant our labor for a period of 30 days from the date of service. Defective parts provided by us are subject to the respective manufacturer warranties. We are not liable for pre-existing damage, cosmetic wear during lock bypass, or issues caused by user neglect, weather, or unauthorized lock modification after our service.
7. Cancellations
If you need to cancel a scheduled service appointment, please contact us as soon as possible. Cancellations made after a mobile technician has already been dispatched to your location may be subject to a dispatch/cancellation fee.
8. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Charlotte Locksmith
Phone: (704) 741-4490
Email: [email protected]